Jira Service Desk is the most collaborative service desk on the market.

Jira Service Desk is the right choice whether you are looking to service your internal or external customers. Powerful SLAs and complete process transparency makes it easy to evaluate the load of your support team at a glance.

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JIRA SERVICE DESK Features

Discover how JIRA Service Desk can enhance the teamwork and increase productivity in each of the below tasks.

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INTUITIVE CUSTOMER PORTAL

Intuitive customer portal. Clean, easy-to-use, and easy-to-brand customer portal available out-of-the-box to make your customers’ experience with your service desk so much better.

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COMPLETE VISIBILITY

Check the status of support requests and queue at a glance to manage and prioritise effectively.

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POWERFUL SLA'S

JIRA Service Desk comes with a predefined set of service level agreements or you can define your own fine-graded SLA levels.

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REAL-TIME REPORTS

With real-time reports you can assess your team’s performance instantly and improve your service team’s efficiency on time.

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SELF-SERVICE KNOWLEDGE BASE

By combining JIRA Service Desk and Confluence you can turn your service desk into self-service desk and reduce the load on your service team.

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EASILY CUSTOMISED

JIRA Service Desk customer portal can be easily customised to match your brand that promotes customer adoption of the service.

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WHAT USERS ARE SAYING ABOUT JIRA SERVICE DESK

  • "Everybody is using JIRA Service Desk. Everybody understands how tickets flow through the system. JIRA, as a platform, is really powerful... For us, that feels great. It feels like we made an important change. Bringing Service Desk into the organization has been a huge win"

    Dave Sonderling - Vistaprint
  • "With JIRA Service Desk and the entire Atlassian stack, we've been able to increase user adoption by staying in the same system, streamlined our maintenance process, and reduced our total costs and labor for maintaining all those systems... We've had our resolved tickets increase by almost 67 percent"

    Nick Cunningham - Puppet Labs
  • "JIRA Service Desk has helped us make substantial improvements to our working processes and cut down the number of systems we use to one. It's given us simpler, cleaner forms, better reporting, and one area for all our requests – rather than being in 10 different locations.”

    Katie Balkham - Friday Group
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Expert Atlassian Services

Let us make the process of adoption or transitioning to JIRA Service Desk a smooth and seamless experience for your Enterprise.

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Consulting

Let our Atlassian Expertise guide you on the way to implementing Atlassian solutions within your Enterprise.

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Installation

Our experienced engineers will install and configure your Atlassian products and will assist you in data migration.

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Training

Make sure to book your training sessions to speed up user adoption of Atlassian solutions within your enterprise.

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Send us an enquiry today to get a free, no-obligations quote on implementing Atlassian solutions in your company.